As informed earlier some renovating rooms are still not complete according to the schedule due to workers' abandonment, of course it's our problem, but this effect many of our clients including you and so this unforeseen circumstance became a big issue for us. We just only request you to understand what I have explained and try to accept our offer. We have no doubt about your loyalty and always appreciate your kind support, that's why we are trying to find rooms to accommodate you in spite of all these very unusual and difficult situation.
the 2 Premier rooms we assigned to you will be on the same floor and just opposite each other with the rate of Thai Baht 2500.-with tax and breakfast per room and per night. Then from 21 Dec we'll put you back into our usual 2 bedrooms suite at the rate shown in booking.com. We are trying to sort things out for guest and not neglecting them, please beleive us.
best regards / Sakk S / Deputy G.M.