BP AMOCO illustrated a set of parameters to
assess knowledge management performance
(Barrow, 2001 ). These parameters include
efficient communication, employees’
motivation, employees’ morality, efficient
knowledge sharing and transferring, efficient
production management, effective project
management, effective energy management,
improving resource management, high
product quality, high service quality,
enhancing brand image, and improve
company’s efKiciency (Barrow, 2001). Lynn,
Reilly, and Akgün (2000) conducted a survey
among such companies to find out the
outcomes of knowledge management
programs in new product teams. According
to Lynn et al. (2000), the outcomes of
knowledge management programs include
cycle time reduction in launching new
products, lower time-to-reach market, lower
error and mistake in introducing new
products, improving project documentation,
more speed in retrieving information,
efficient storage, access to best practices, and
vision clearness.