The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"Hi,dear customer, Thanks for your kind reply. We will give you a refund within 48 hours,please pay attention your account.We sincerely hope you can be happy with this shopping,and be satisfied with our service and this shopping. We sincerely hope you don’t leave any bad feedback to us as we have done our best to satisfy you,do you think so? Looking forward to your next cooperation. Yours sincerely, Sonia"
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.