elow are some statements about the supporting documents that customers need to submit as part of their application. To what extent do you agree or disagree with the following statements? *
Strongly disagree Tend to disagree Tend to agree Strongly agree Don’t know / can’t remember Not applicable
It was clear what types of supporting documents were needed
It was easy to gather together all supporting documentation needed
It was time consuming and costly to obtain translations for my supporting documents
I was asked to provide the original documents for some of the supporting documents and it was inconvenient for me to submit the originals
All the documentation that I was asked to provide felt relevant and necessary to the application process