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Hi Ice,
Greetings from the iTunes/Mac App Store Customer Support Team! My name is Eric, your iTunes Store Advisor, and I’ll be more than happy to assist you. I understand that you need to remove your remaining store credit for you to change the country of your iTunes account from USA to Thailand. Rest assured that I will look into this and provide the best avenue to resolve your concern.
First of all, I apologize for the delay in response. I know your time is valuable and I can understand the urgency to have your issue resolved. Thank you in advance for your understanding.
Ice, as you requested, I've manually removed the remaining funds from the iTunes Store account "lovelymysj@hotmail.com". You may now change your account's billing address to your current country of residence. Follow these steps:
1. Make sure you have the latest version if iTunes. It can be downloaded free-of-charge at the Apple website: http://www.apple.com/itunes/download
2. Open iTunes.
3. From the Store menu, choose Sign In.
4. Enter your account name and password and click Sign In.
5. Once signed in, choose View My Account from the Store menu.
6. On the Apple Account Information page, click Change Country.
7. Select your country from the menu and then click Change Country.
Please note that the funds that were removed will not be returned to you once you have switched countries.
I hope that I was able to help you with this concern, Ice. I want to make sure that you have an enjoyable experience with the iTunes Store, so if there are any other concerns you wish to raise, just let me know. Have a nice day!
Sincerely,
Eric
iTunes Store/Mac App Store Customer Support
Please Note: I work Sunday - Thursday, 06:00 AM - 03:00 PM PST