The knowledge management process aims to support innovation and encourage the free flow
of ideas through the company. It helps increasing revenues (because the products and services
are delivered to market faster) and reducing costs (because it eliminates redundant and
unnecessary business processes). This process increases the time that employees spend in the
company, because their knowledge and efforts are valued by the system of rewards.
Ultimately, the knowledge management process increases the value of the company and its
competitiveness as a whole, because it increases the efficiency and effectiveness, the
relationship of all resources and innovation