Introduction
Continuous improving the business and production process by:
Viewing all work as a process
Making all our process effective, efficient, and adaptable
Anticipating changing customer needs
Controlling in-process performance using measures such as scrap reducation, cycle time, control charts
Maintaining constructive dissatisfaction with the present level of performance
Eliminating waste and rework wherever it occurs
Investigating and eliminating activities that do not add value to the product or service