you do beyond what most people see? What do you actually spend the majority of your time doing?
Gavin: Most of my job is behind the scenes, not during operational hours. If a guest has a seamless, enjoyable experience from entering to exiting the property then my job is done. I do whatever is necessary to set up my employees for success—they are the faces of the bar, brand, and company. If that means helping set up the bar because an employee has a last minute audition, I do it. I need to make sure inventory is stocked, machines function properly, and attitudes are pleasant. There are many moving parts to any operation so I do things to make the employees’ life easier when they arrive to work. I spend the majority of my time planning, running errands and worrying. The restaurant/bar business is often spontaneous and unpredictable and there is also so much that could go wrong at any moment.