Growth & importance of services
• Growth of service industries:-can be attributed to the changing life style, changing word, changing industrial economies, changing population & changing technology.
• There is drastic change in the industrial & business environment because of two vital components ie services a information technology.
• Open –market economy has integrated India with the world economy & currently the services sector of India accounts for over 40% its GDP.
• In India the service industries is highly employee oriented and heavily overstaffed & organization like bank insurance companies etc are dominated by procedures rather than services of customers