Surprisingly, consumers often search for limited amounts of information. Surveys have shown
that for durables, half of all consumers look at only one store, and only 30 percent look at more
than one brand of appliances. We can distinguish between two levels of engagement in the
search. The milder search state is called heightened attention.At this level a person simply becomes more receptive to information about a product. At the next level, the person may enter an
active information search:looking for reading material, phoning friends, going online, and visiting stores to learn about the product.
Surprisingly, consumers often search for limited amounts of information. Surveys have shown
that for durables, half of all consumers look at only one store, and only 30 percent look at more
than one brand of appliances. We can distinguish between two levels of engagement in the
search. The milder search state is called heightened attention.At this level a person simply becomes more receptive to information about a product. At the next level, the person may enter an
active information search:looking for reading material, phoning friends, going online, and visiting stores to learn about the product.
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