Case discussion questions
1. Identify the context of this case.
2. Evaluate human resource management issues evoked in this case.
3. Identify and evaluate motivation theories that apply to this case.
4. Discuss the roles of organisational culture and national culture in this case (based on
theory).
5. Discuss strengths and weaknesses of the O-Zone from:
(a) the employer’s perspective; and
(b) the employee’s perspective.
6. Compare and contrast the conventional view of the employer/employee relationship
(based on theory) in relation to the O-Zone at the Mandarin Oriental Bangkok.
7. Identify future benefits of the O-Zone for the Mandarin Oriental Bangkok.
8. Discuss future challenges that the O-Zone may face.