Dear All
This is the Operation report on Monday night kindly P' Moo to brief the staff too
10:30 air conditioning broke down the bar became unbearably hot to work in, engineers to come out in the morning to fix.(tuesday morning)
Fans where turned on but made little difference.
11:30 slow sales only a dozen guest sitting outside, and 3 men on the bar.
Stewards girlfriend hanging around by the cashier desk most the night,
sat on an upright dishwasher crate in full view of guests,
then later moves to the restaurant and sleeps on the sofas.
Service staff outside oblivious to guest trying to get their attention whilst standing behind the menu station with their head down,
I assume on their phone. Guest called over 3 times and waved,
I eventually got the staffs attention to serve the guest. About 20 mins after this incident.
The same thing happened again. Same guest, same member of staff.
A lot of service staff are using their phone whilst on duty and not paying enough attention to the guests.
01:00 all guests have checked out. Majority of service staff change out of uniform and sit in the restaurant.
Regard
Thank you
Nath Arj-Han
Beverage Director