The aim of the Change management process is to make appropriate decisions about introducing
changes or innovation in the information provisioning. To this end, change management includes a
mechanism to itemise, evaluate, prioritise and implement changes in the information provisioning.
In the course of change management decisions are taken about the modifications that are to be
effected, following which they are initiated as instructions for execution. As part of this process close
consultations are held between the client and the supplier. In this respect the client ultimately takes
decisions to implement changes, partly on the basis of the findings of an impact analysis conducted by
the supplier.