Thank you for contacting us.
We have contacted the supplier and they told us that a batch of items have such a problem due to some mistakes during the producing process. Therefore, they are trying their best to update the products. We are really sorry about this issue.
Base on this situation, may we suggest that we give you the partial refund as the compensation?
Does this suggestion works for you? Or if you have any better idea, please reply this message to let us know.
Any problem, please be free to contact us. We will do what we can do to help you out.
Best wishes,
Lynn