Received and inputs booking as required
Ensure customer pick-up details are recorded in the system for carrier bookings
Ensure all dangerous, hazardous and special cargo bookings are completed
Produce release/acceptance instructions for the appropriate depot, terminal or hub and monitors merchant haulage container pick up and terminal delivery
Actions all Customer Service amendments, queries and complaints received.
Monitoring actual bookings versus allocations on daily basis
Liaise with Logistic Team last minute new bookings, cancellations, amendments and cut-offs
Liaise with Vessel Co-ordination team on space issues. Obtaining additional space above allocation. Closer to vessel arrival, notifying of cancellations/amendments
Inform key clients of changes to services as required
Maximize vessel allocation and ensures space is utilized effectively
Communicate with customer on forecast space needs and ensure this covered with allocation confirmation by vessel coordinator
Build and develop close relationships with customers and understands key clients