Make Training Work
Most vendors will offer training on the new system’s operation at an additional cost. Buy as much vendor training as you can afford, but because it is typically expensive, chances are that you won’t be able to afford enough. As a result, the training naturally concentrates more on the big picture and less on the detailed specifics of the system and how it works. The other result of the high cost of vendor training is that you can’t afford to include as many staff as you’d like.