late service for customers who have problems of noisy sound
Dear Hagihara san,
According to the problem of noisy sound, we had early talked that the problem should finish asap (hopefully in October).
The promise from IST service is at the first stage 2 units of tractor could be done in 2 days. Then, 4units of tractors could be done in 2 days.
However, the problems are
1. Some tractors already done, but the problem still and
2. I have a complain form K. Prasith Duang nong bua and it seems like the customer think this is not a small problem for his tractor as we got his tractor on last Friday or Saturday, but it still on work shop for many days I am worried that this big problem with us as he feels unsatisfied and not sure with the quality of Iseki tractor. For sure, now customer think, it must be a big problem coz if not, the tractor should finish in 2 days as we mentioned to the customer.
Please talk to your staff and find out the solution as soon as possible.
For me, now I am very disappointed with how you and your team manage the job and wonder if there some problem still unsolved, how you and your team with the unsolved.
Best Regards,
Toey