H1. A positive relation between consumers' level of engagement
in a company's social media activities (i.e., low, medium, high
engagement) and perception of corporate reputation.
The impact of social media activities is determined not only by
the ability to influence perceptions of corporate reputation, but also
by the number of people that can be reached with these activities. A
likely determinant for consumers to start engaging in a company's
social media activity is consumers' general social media usage.
Indeed, recent work by Leung and Bai (2013) shows that the in-
tensity of one's social media use and engagement in a company's
social media activities are strongly related. We therefore expect:
H2. A positive association between consumers' intensity of social
media use and engagement in a company's social media activities.