Dear Mr. Pongsiri,
Please start with sending back the deposit. We expect you to make the payment within a week.
About the bad bones, we suggested that you would come to check it at our warehouse a year ago.
You have to understand our warehouse is always completely full. There were a lot of pallets with bad bones.
We kept them in our warehouse for you to check for almost half a year. Thie meant that we could not store other goods in this space.
After this time, the problem became worse and the bones started to smell really bad. We did not want to keep the bones in our warehouse anymore.
We hired a specialized company to get rid of all the bones. This also costed a lot of money.
Because the bones were unsellable we had to throw them away.
Of course you will understand that we cannot keep bad goods in our warehouse for more than a year.
Thanks for replying to my e-mail and to send our money back.
This looks like a step in the right direction. All we want is the problem to be solved as soon as possible.
Please let us know when you trasferred the money. Have a nice weekend.
Best regards,
Teun de Pont