• Body Language – think about all the messages body language communicates
– Posture
– The way you walk
– Gesture
– Eye contact
– Facial expressions
– Nodding your head
– Sign language
– Nervous habitual gestures
• SMS and e-mail – stay in touch with your guests to let them know what is happening in your outlet
• Writing – if you still work in a system where you handwrite orders, make sure it is clear and legible. Do you and your team have a shorthand system?