APPENDIX A: WHAT WOULD CHRIS DO?
Please imagine that you are Chris as described in the scenario. It is important that
you think in terms of Chris’ beliefs and values. Please respond as Chris would and
indicate on a 7-point scale (1 = never, 7 = always) how likely you are to perform each
of these behaviors.
1. Show pride when representing the organization in public. (OCBO)
2. Express loyalty toward the organization. (OCBO)
3. Willingly give your time to help others who have work-related problems. (OCBI)
4. Defend the organization when other employees criticize it. (OCBO)
5. Help others who have been absent. (OCBI)
6. Share personal property with others to help their work. (OCBI)
7. Assist others with their duties. (OCBI)
8. Show genuine concern and courtesy toward coworkers, even under the most trying
business or personal situations. (OCBI)
9. Keep up with developments in the organization. (OCBO)
10. Take action to protect the organization from potential problems. (OCBO)
11. Demonstrate concern about the image of the organization. (OCBO)
12. Adjust your work schedule to accommodate other employees’ requests for time off.
(OCBI)
13. Attend functions that are not required but that help the organizational image. (OCBO)
14. Go out of the way to make newer employees feel welcome in the work group. (OCBI)
15. Offer ideas to improve the functioning of the organization. (OCBO)
16. Give up time to help others who have work or nonwork problems. (OCBI)