If you or your mapping team are told by employees and/or management in the value stream that two or more control points exist, as you are asking questions and observing the value stream in operation, then you should draw the value stream this way. Show the multiple control points as separate boxes on the top of the page, as illustrated in Figure 14.5, and include all communication identified. When you map these types of value streams, they look much more chaotic than maps with a single control point. The reason is simple: they are!