Lion Air customer review
J Roscoe (Indonesia) 1st August 2015
The flight was shown as on-time but when I approached the desk and was told by staff it was delayed by 10 minutes, then told 20 minutes, an hour later we were asked to walk to another gate to a replacement plane. Once seated another passenger showed me his boarding pass that was the same seat as mine. The cabin crew tried telling me I was in the wrong seat, despite me showing my pass that she claimed was one row. I pointed out that row was already full, and I offered to move to the adjacent seat next seat. No explanation or was forthcoming for duplicate boarding passes.