this is to acknowledge your letter of, addressed to our President ,
Mr. Agio Toyoka , which has been directed to us of reply.
we are sorry learn of the situation you have encountered.
in order to ensure a thorough review of the situation as described,
your letter has been referred to Toyota motor Thailand co. ltd. ,
whom you have contracted, since They are responsible for resolving
customer concerns. You will be contracted by that office in the near future.
We regret that you have had a problem and are hopeful it can be resolved in a timely manner.