Training is the process that provides employees with the knowledge and the
skills required to operate within the systems and standards set by management.”
(Sommerville 2007, 208)
“Training, in the most simplistic definition, is an activity that changes people‟s
behavior.” (Mccleland 2002, 7)
As discussed earlier Staff Training is an indispensible part of Human Resource
Management activities, more and more companies have realized how important it
is to maintain training in the changing and complex work environment.
3.1 Staff training in hotel industry
In modern hotel business, it is all about competence in people, and especially the
employees‟ qualities. The level of service quality depends on the qualities of
employees. The qualities are about knowledge, skills and thoughts which lead to a
hotel‟s survival and development. Therefore, staff training is essential in many
ways; it increases productivity while employees are armed with professional
knowledge, experienced skills and valid thoughts; staff training also motivates
and inspires workers by providing employees all needed information in work as
well as help them to recognize how important their jobs are. (Yafang Wang 2008.)
Training and development can be seen as a key instrument in the implementation
of HRM practices and policies. (Nickson 2007, 154-155) Successful hotels
always include staff training as their important development strategy.
3.2 The importance of staff training
Staff training is a significant part as well as the key function of Human Resource
Management and Development; it is the crucial path of motivating employees and
increasing productivity in the business. (Mcclelland 2002, 7)
With the development of the technologies and the whole business environment,
employees are requested to be more skilled and qualified, even if you are a good 15
employee today, you could be out of the line some other day if you do not keep
studying. A company needs organized staff training if wants to be competitive
among others. (Yafang Wang 2008.)
Staff training is the key task to help everyone in the company to be more united.
An enterprise could hire experienced employees or train employees to be skilled.
When the company trains their own staff, by providing and forming a harmonious
atmosphere, accurate work specification and the passion of work, team spirit will
be built between employees and management team within the process. (Train01
2009.)
Training of work tasks is one of the main aspects of staff training, including
principles at work, professional knowledge and skills, by offering employees
these essentials, staff training helps personal abilities match with business
requirements. (Train01 2009.)
Training could be enormously demanding and should be in-depth; lack of training
or poor training brings out high employee turnover and the delivery of
substandard products and services. (Sommerville 2007, 208)