The manufacturing industry in India is modernized in such a way to enhance economic development, increase
productivity and face stiff competition from the global markets. It also holds today the key to unlock many
socioeconomic challenges of the Indian sub-continent. Studies conducted on the manufacturing industry have
concluded that India has a working population of 75%. Out of this, only 600 million have acquired education till
middle school. Due to this reason, the manufacturing industry in India, is labor intensive, it acts as good option
for the lesser educated employment seeking multitude. The manufacturing industry’s success can be seen as one
of the key components of growth in Asian economies. Studies have indicated that the Productivity of the
manufacturing industry in India is approximately 1/5th of the productivity in the manufacturing industry of
United States of America. Performance of manufacturing industry is very much different when compared to a
service industry. In manufacturing industries the product delivered are tangible and the level of quality expected
are very much based on the perceived level of expectations of the specific customers. The pursuit of the growth
and success depends on the external service performance. This performance comes from the quality of services
that are provided internally within the organization by various distinct but linked units like design, operations,
procurement, HR etc.