Web Analytics and the Desire for Extra-Knowledge
The analysis of web sites and especially of forums and social networks has become necessary for
many companies, in order to know what their customers wish, need, and use. However, the
extraction of knowledge from web sources is a complex task and involves many different steps in a
wider variety of disciplines. Often, employees as well as tools are specialized in only one of those
disciplines and therefore can carry out only one of the tasks required for the knowledge extraction
from the web, be this web crawling, database storage, th text analytics for topic detection, sentiment
analysis, user network representation, statistics, web analytics, or other such tasks.
The ambitious goal of this whitepaper is to implement and describe a full approach to the analysis of
web forums and social media from the beginning to the end, through: