We really apologize for the inconvenience this incident caused. The problems that you mentioned have been checked this incident case. I regret this unintentional mistake on my part, the reasons for which were the order was already picked and packed on 4 Feb 15 at 4.35 pm. (Time in TH) and then I have been sent you the delayed pick asia while we’ve been sent the pre alert shipment to Schenker that there is a shipment ready