In general, the therapist should attempt to mobilize the major therapeutic factors in the service of the client. When a cohesive group has been formed and the client – through universality, identification, and catharsis – has come to value membership in the group, then the therapist can encourage interpersonal learning by continually focusing on feedback and process in much the same manner as I have described in discussing the monopolistic client. HRCs are generally not aware of their lack of empathy to others. Helping them see their interpersonal impact on the other members is a key step in their coming to examine their characteristic pattern of relationships.