QUALIFICATION AND RESPONSIBILITIES
To oversee and control daily tasks when on duty.
To supervise all agents and develop them in order to handle reservation tasks properly.
To assist Reservation Manager and Assistant Reservation Manager to operate the department.
To handles all group tours/ conventions from the initial blockage to the rooming lists.
To records all reservations neatly and accurately on prescribed forms.
To files neatly all updated correspondence chronologically, first and then alphabetically.
To handles the telex machine in sending outgoing reservations telexes.
To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
To handles all onward reservations of Accor Group.
To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.
To confirms reservations for rooms according to the room's availability issued by the Reservations Manager accords the rates that are currently in effect and arranges the billing according to HOTEL procedures.
To records all reservations neatly and accurately on prescribed forms.
To updates the computer immediately and accurately if there’s any changes.
To sends out confirmation slip promptly if requested.
To handles any request for amenities or transportation promptly and accurately.
To update guest history records, travel agency/company records and account receivable records on a regular basis.
To handles the reservation correspondence accurately and neatly.
Promptly prepare any Reservation report.
To check any no-show and cancellation report with the correspondence and keep the record in the file.
To coordinate with the travel agent and update the room allotment.
To report for duty punctually wearing the correct uniform and name badge at all times.
To provide a courteous and professional service at all times.
To maintain good working relationships with your own colleagues and all other departments.
To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
To maintain a high standard of personal appearance and hygiene at all times.
To have a complete understand of the hotel’s employee handbook and adhere to the regulations contained within.
To maintain the cleanliness of the working area in the Reservation Department.
To carry out any other reasonable duties and responsibilities as assigned.
Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all HOTELS guest, clients, head of department and employees.