• Knowledge management systems among fastest growing areas of
software investment
• Information economy: Major source of wealth and prosperity is the
production and distribution of information and knowledge
– 55% U.S. labor force: knowledge and information workers
– 60% U.S. GDP from knowledge and information sectors
• Substantial part of a firm’s stock market value is related to intangible
assets: knowledge, brands, reputations, and unique business processes
• Well-executed knowledge-based projects can produce extraordinary ROI