Long-term priorities
Rigorous focus on quality, consumers and customers
Maintaining corporate freedom
Exercising a leadership role at the airport
Expansion and continued integration of the transport hub
Developing the commercial and services centre by means of attractive and innovative products
Expanding and strengthening our project management capability at home and abroad
Commitment to creating an ideal political framework
Goal-oriented personnel management and deployment
Strengthening our financial base and value creation
Differentiation with traditional Swiss values
In accordance with entrepreneurial identity, consumers and customers are at the focus of our activities. Their opinion of quality is gathered systematically and influences our decisions. Our customers – whether they are passengers, visitors or employees – should perceive Zurich Airport as predictable, reliable, secure, clear, and friendly, but also versatile, innovative and future-oriented.