Dear K.Tubtim,
Refer from your request please kindly ask to Mgr. and GM both site sign for acknowledge / approve by NMT and NMTH management.
We need to use formal acknowledge only not by email to avoid misunderstanding.
Please kindly inform due date on the communication sheet for reference to request time line with FSBT.
IT will announcement with evident report to requestor and concern 1 week before installation on Actual environment.
Please confirm back to IT after that IT will install follow as users confirm.
Now IT on process to create formal procedure to protect the problem refer from "Aging report" case.
Please kindly understand.
Sorry for inconvenience.