Revenue management (RM) has been an essential strategy to maximize revenue for many capacitylimited
service industries. Considering the common industry characteristics of traditional RM industries,
the nature of the theme park industry suggests potential for enhancing revenue by exercising a variety of
RM techniques. This study suggests practices for theme park operators for successful RM application. In
addition, this study examines how customers perceive RMpractice in the theme park industry compared
to a traditional RM industry, hotel industry. The findings indicate that customers seem to perceive RM
practice in the theme park industry as relatively fair practices as similarly perceived for the hotel
industry. The findings are encouraging for the theme park industry because a relatively similar level of its
customers’ perceived fairness of the RM practice compared to the hotel industry suggests that adoption
and implementation of the RM practice has great potential to become successful as it has been in
traditional RM industries, such as hotels.