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Approach the situation with a rude person calmly by attempting to understand their perspective first. Note that just because you may understand another person's motivations, it does not mean that their behavior is justified.People who are rude a couple of times and seem to be acting out of character may be upset at something else in their life, and simply taking their frustration out on you for no reason. Although that individual should know better than to let their emotions get the best of them, we all have our moments of irrationality. It's a very human quality.