Phase 1: Explorstorv FieldLvork
Literature search Experience survey (Consultancy agencies) In-depth interview (Companies) Focus group (consumers) Phase 2: Oueltionnaire Development Content validity (academics, intcrviewees) Lexical and design check (academics and business doctoral researchers)
Pilot study - application of questionnaire Cronbach's coefficient alpha
Phase 3: Main Survev
Actual survey
Cronbach's coefficient alpha
Content validity Construct validity
Source: Churchill, G. A. Jr. (1979). "A Paradigm for Developing Better Measures of Marketing Constructs", Journal ofMarkefing Research, Vol. 16, February, pp. 66.