The Singapore Airlines brand is widely recognised by most people around the world. It has good brand awareness. Singapore Airlines frequently communicates the value of its product through print media, television commercials, sponsorships (such as Sydney’s City2Surf race, the Singapore Youth Olympics Games and the Giant Panda Collaborative Programme) and publicity. It adopts the tag-line, “Singapore Airlines – A Great Way to Fly”, in all its promotions to convey the quality of the Singapore Airlines brand. It also occasionally uses “A standard of service that even other airlines talk about”.
For example, Singapore Airlines has generated much brand awareness and increased the perceived value of its products and services through its experimentation of new services from the time of its inception in 1972. It was the first to introduce hot towels, hot gourmet meals, video-on-demand, and complimentary beverages and headsets. It was the first to introduce the inflight telephone services with its KrisFone in the 1990s. It was also the first, in 1998, to introduce a panel of internationally-renowned chefs such as Matthew Moran and Gordon Ramsay to develop inflight meals. It was also the first to provide inflight email services, email check-in and text message flight alerts.