Dear Peerayam,
Good day.
I'm eager to assist you with the customer's concern but unfortunately, I'm not trained to understand Thai language. Kindly reply in English language so we could immediately provide assistance.
We would like to clarify if the concern is about a missing item on customers order.
I appreciate your patience and understanding on this matter.
***Note you will only use this script IF there isn't anything from the information provided by the Thai CS that would help you look into the issue.