must be informed of correct control procedures or they may mimic the mistakes of other employees. If a manager says the same thing to two or more employ. ees or corrects the same problems with two or more employees, he or she may have a communication problem. This can occur if control procedures are not and nce control procedures are established they must be communicated to all employees. Asking employees to demonstrate the correct procedures is one of the best ways to ensure that they understand the expectations.