If Payment Request email does not arrive, or is accidentally deleted
If you cannot confirm the Payment Request email for whatever reason, please check your account page. If a payment is available, you can access your Payment Request by clicking on the "PayPal Payment button" beside the order number.
If you cannot receive the Payment Request email, please read the article I cannot receive any of email from Hobby Search.
Note: If there is no "PayPal Payment button" available, this will either mean "the order is still being prepared", or "you were too late to pay, and payment period expired".
If your order is still in preparation, we will send you the Payment Request once your order is ready, so please wait a while longer.
If you do not received the Payment Request email within 4 business days after placing your order, and your order does not include any "Back-order" items, please contact us so that we can check the status of your order.
For backorder items, the Payment Request will be sent after your item is stocked, so please check your account page from time to time.
For reserved orders with "Ship on Release" selected, we generally send payment request within 3 business days after the item comes into stock.
For reserved orders with "Monthly Shipment" selected, we generally send payment request within 3 business days from either "the last item in the order comes into stock" or "the beginning of the month", whichever comes first.