We sincerely apologize that Quarters Hostel was unable to honor your reservation 472878336, checking in on 2016-06-30. Unfortunately, we weren't aware of the situation prior to your email to us.
We'd like to make sure that you were able to stay at an alternative property with minimum inconvenience to you.
If there were any additional costs due to this situation, please send us copies of your receipts, and we'll assist you in any way possible.
Please note that by providing your receipts, you agree that Booking.com B.V. may share the information you've submitted with Quarters Hostel. We’re committed to protecting your privacy; your receipts will only be used to validate your claim. We do not retain this information any longer than necessary.
Once again, please accept our sincere apologies for any inconvenience this situation might have caused. We hope to be of service to you in the future.