The study concluded that three factors; Trust, Past Experience and Social Presence have strong
relationship with the intention to purchase online and all have positive correlation with buyer‟s intentions and
behaviors. The study found that Social presence positively influences online instruction through enhancement of
social networks in e-commerce; however, frequency of participation does not represent high social presence.” In
both a quantitative and qualitative analysis of respondents we found that social presence to achieve positive
impact, online communication was more strongly related to experimental and organizational skills of
respondents, As a result, Trust was the strongest factor that affect the intention to purchase online and in the
decision-making process as well, while the reason for this result of trust is that both knowledgeable processes
and background of consumers may play a role in the formation of trust to e-commerce.
The study concluded that three factors; Trust, Past Experience and Social Presence have strong
relationship with the intention to purchase online and all have positive correlation with buyer‟s intentions and
behaviors. The study found that Social presence positively influences online instruction through enhancement of
social networks in e-commerce; however, frequency of participation does not represent high social presence.” In
both a quantitative and qualitative analysis of respondents we found that social presence to achieve positive
impact, online communication was more strongly related to experimental and organizational skills of
respondents, As a result, Trust was the strongest factor that affect the intention to purchase online and in the
decision-making process as well, while the reason for this result of trust is that both knowledgeable processes
and background of consumers may play a role in the formation of trust to e-commerce.
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