MODEL OF EMPLOYEE BEHAVIOR
The model of employee behavior shown in Figure 2-1 presents what we to be the key factor affecting employee behavior and their corresponding relationships. It include two main categories: (1) external forces – that is, those found in the external environment (outside the organization), as in the work environment (inside the organization), including leadership, aspects of the organization itself, coworkers, and outcome of performance (such as praise); and (2) internal forces –that is, those within the employee, including motivation, attitudes, and KSAs (knowledge, skills, and abilities). This model assumes that external and internal forces interact or combine to product relationship to the personal and organizational outcomes that are obtained. Although it may be possible in some cases to trace the cause of a behavior to one or two dominant forces, we believe that overall patterns of behavior can best be explained by the combination of the many factors.
Regarding clarity and relevance, this model is relatively simple to apply to HRD concerns. Our goal is not to cover all those most critical to concepts will be presented in later chapters. The remainder of this chapter focuses on the elements contained within the model.