Dear Mr. Pongsiri,
We know the container is on it’s way to our harbor. We would like to receive the original documents to send to our customs.
We know the standard procedure is that we pay de balance of the order and you send us the documents but we need to make a different proposal now.
You know that we received bad goods for around $23.000. Furthermore, all the delays that we had this year created a massive stock problem.
We had to buy goods from European importers to keep supplying our customers. This costed us also more than $30.000.
The total damage of this issue is more than $50.000,-
We need some insurance from our side now. We would like to check the goods in our warehouse before we pay you the balance for this order.
If the goods that we receive now are good, there will be no problem and we will make the payment.
If we receive bad goods again and we pay the balance payment right now we will have even more damage.
Please understand our point of view in this case. This problem costed us a lot of money and we hope this will not happen ever again.
Please help us by sending the documents. Thanks very much.