I’m very pleased to announce that K.Suthida Saothong (K.Yui) has been promoted to the position of IT Systems Support Specialist effective from October 1 2014.
K.Yui joined ACE back on March 1 2011 and has played a valuable role in covering the at times difficult “front-end” of the IT Help Desk Operator function during that 3.5 year period. As well as additional off-site technical training already completed over the last 12-18 months, she has also been involved in in cross-training to further develop additional technical “hands-on” skills in the ACE IT environment. K.Yui will fill the vacant IT systems support vacancy providing some added capacity for our support team particularly for key support and technology intensive areas like the TM Call Centre and associated functions for which I am looking to build our depth of technical support, capabilities and value for the business.
We are already in the process of recruiting a new IT Help Desk Operator and expect the role to be filled in the near future. In the meantime, until a replacement is in place, K.Yui will continue to cover her current duties and will play a key role in training and hand-over to the new IT Help Desk Operator in the responsibilities and tasks involved.
Please join me in congratulating K.Yui on her new appointment.
Andrew Crowe
Head of IT – ACE Thailand & Senior Advisor to ACE Samaggi IT