The front office clerks receive cash and checks directly from patients and give each patient a prenumbered receipt. The clerks take turns opening the mail. The clerk ho opens that day's mail immediately stamps all checks "for deposited in Parktown's bank account. The office is closed from 12 noon until 2:00 P.M. for lunch. During that time,the office manager takes the daily deposit to the bank. During the lunch break the clerk who opened the mail that day uses the list of cash receipts and checks to update patient account.
The clerk take turns preparing and mailing monthly statements to patients with unpaid balances. One of the clerks rites off uncollectible accounts only after the physician who performed the respective services believes the account will not pay and communicates that belief to the office manager. The office manager then issues a credit memo to write off the account, which the clerk processes.
The office manager supervises the clerks,issues rite-off memos,schedules appointments for the doctors, makes bank deposits,reconciles bank statements,ant performs general correspondence duties.
Additional services are performed monthly by a local accountant ho posts summaries prepared by the clerks to the general ledger.prepares income statement, and files the appropriate payroll forms and tax returns.