5th March, 04
Manager
Sales & Service Division LIGHTING WORLD LTD.
Tongi, Gazipur,
Sub: Complaint for Goods received in a damaged condition
Dear Sir,
Many thanks for your prompt delivery of the ordered Tube lights. Unfortunately, on opening the cartoon, we found 100 cartoons of Tube lights in a damaged condition. We are not sure whether the damage has been caused by poor handling or wrong packing.
While placing the order, I clearly mentioned that we required these goods quickly and to be handled ‘with care’ while delivery. Although we received such goods in time but 100 cartoons damaged goods caused serious problems to the need of our valued customers.
Please take back 100 cartoons damaged goods and provide replacement before 15th Mach, 04 to enable us to satisfy our customers need.
We are looking forward to hear you with the said replacement.
Yours faithfully
M. Hafiz
Sales Manager
Trans-World Lighting