Thank you and noted for shipment status.
RE qty: from supplier’s invoice, I could see the description is too short and there is a mistake on the qty.
Do you think we should forward an revised invoice to you with complete product description?
And also the QTY of inners is also a wrong digit. The number should be 9.
Supplier just used the inner qty for DK order…
The actual qty for PAERA-ICEXC should be 504pcs as stated on the shipping mark.
I m sorry for the inconvenience caused.
Please inform the cost caused and kindly let me know if there is anything we could do now to lower the cost.
And for future case, I will inform supplier to write the product description for DHL courier shipment the same as the description in shipping mark sticker.
Also, the carton no. on shipping mark info should be correct
RE DHL courier shipment docs, please kindly inform if there are more details we could be aware of in order to prevent this case happen again