Current processes for managing knowledge management is another area for improvement as reflected in the study findings. A frequency analysis was undertaken and the research findings indicate that 13.6% of the respondents strongly disagreed and 16.7% disagreed that these units recategorises and recontextualises existing explicit knowledge, data and information to produce new explicit data, information and knowledge. The research results further indicate that 19.7% strongly disagreed and
22.7% disagreed that these units use mining techniques to uncover new relationships among explicit data that may lead to predictive or categorization models that create new knowledge. Moreover, 16.7% of the subjects strongly disagreed and 19.7% disagreed that tacit