Conclusion
Organizational communication problems can be effectively resolved in the private service sector by aligning the McKinsey’s 7S Framework with transformational leadership. The McKinsey model is helpful in comparing the present state of affairs with the desired state. It shows how everything is linked and how change can be brought about. The different elements are intertwined and the leader can use his knowledge and experience to bring effective change in the organization. The leader should understand the core and most influential factors affecting organizational communication and determine how best to align the organization with the model. He should understand the current communication flows and their effect on inter-relationships. The 7S can be used for transforming organizations. A change in one will bring a change in the other element.
Strategy - It is important for a leader to use his emotional intelligence and be flexible and apply the right strategy at the right time.
Structure - Organizational structure should encourage open communication across all levels which allows for self-correction and group problem solving.
Systems - A leader has to utilize the internal processes to explore what is unknown.
Shared values - A leader has to build a transparent organization where people can live with their values.
Staff - People with compassionate communication skills should be hired.
Style - He should also inspire the people not to create self-fulfilling prophecies based on past work experiences.
Skills - A leader has to inspire people to use compassionate communication.